FAQ

ORDER PLACEMENT

1. How do I place an order?

Please click the "Add to cart" button at the respective product page.

The shipping rate will be calculated automatically at checkout based on the total weight, shipping destination and your choice of delivery option.

2. How do I make payment?

We are currently accepting Bank Deposit / Transfer only for Malaysian customers.
A notification email with our bank details will be sent to you once the order is confirmed. Please make the payment within the reservation period (i.e. up to 24 hours) and email the proof of payment to us at dokushobookstore@gmail.com.
Please be reminded that the order will be cancelled automatically if payment is not made by the due date.

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SHIPPING

1. Do you ship internationally?

We only ship within Malaysia at the moment.

2. What are the shipping options available?

We offer the following shipping services by POS Malaysia for delivery within Malaysia, for both East Malaysia (EM) & West Malaysia (WM):
  • Poslaju;
  • Domestic Parcel;
  • Flexiprepaid (Applicable for parcel below 0.5kg).

All the shipping services above come with tracking numbers and customers will be informed of their respective tracking number(s) once the order has been dispatched. 

3. How much is the shipping rate?

The shipping rate will be calculated automatically at checkout based on the total weight, shipping destination and your choice of delivery service.

Postage rate starts from RM 4.20 for delivery within West Malaysia / to East Malaysia. 

4. When will my order be posted out?

Your order will be processed and dispatched within 2 to 4 working days.

5. How long does it take for my order to be delivered? 

No. Delivery Service Destination Delivery Duration
1. Poslaju Within WM Up to 3 working days   
To EM Up to 5 working days
2.  Domestic Parcel Within WM Up to 5 working days
To EM Up to 7 working days
3.  Flexiprepaid Within WM 3 - 5 working days
To EM 7 working days
Delivery duration above serves as a guide and the actual delivery duration may vary depending on the courier service provider. 


6. How do I track the delivery status?

For services by POS Malaysia, the delivery status can be tracked online at www.pos.com.my or via phone call to 1300-300-300. 

7. What is my next course of action if my parcel is late?

In case of late delivery, you may contact POS Malaysia directly at 1300-300-300 to file a report and actions will be taken to expedite the delivery. 

8. What is my next course of action if my parcel is lost?

Dokusho Bookstore is not responsible for lost merchandise during shipment by the postal/shipping delivery service provider. However, Dokusho Bookstore would provide assistance in claims of direct losses for missing items caused by delivery. 

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LOCAL DELIVERY SERVICE

We offer local delivery via Owl Delivery Service for deliveries to your doorstep on Saturday within Petaling Jaya, Selangor.

  • ONLY select this option if your shipping address is within this zone.
  • Deliveries are not available on Malaysia public holidays.
  • Two delivery sessions are available on each Saturday; 9am-11am and 11am-1pm. Limited slots are available for each session.
  • Delivery flat rates:
Weight (kg)  Delivery Rate (RM)
0.000 – 5.000 7.20
5.001 – 10.000 13.00
  • Please allow minimum two (2) days for us to process your order. If you wish to get your book(s) delivered on Saturday, please order by 10pm Thursday of the same week.
  • Please select "Owl Delivery Service" as your delivery option upon checkout.
  • Book(s) will only be delivered upon online payment confirmation. Cash-on-Delivery (COD) is not acceptable.
  • For more information, please refer to our Local Delivery Policy.

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RETURN AND REFUND 

1. What does purchasing a merchandise "as is" means?

Dokusho Bookstore always endeavours to provide and accurate description of our merchandise. However, due to the nature of second hand books, Dokusho Bookstore cannot guarantee the quality of the merchandise and/or identify all its defects.

Purchasing a merchandise "as is" refers to the customer understands and accept all defects, stated or otherwise, when purchasing the merchandise.